Shipping & Returns

Shipping

We currently ship to addresses within the United States. Shipping is always included in the price — there's no separate shipping charge added at checkout, on a one-time order, a Journey Starter Set, or a gifted Journey.

• Journey Starter Set (your bracelet or necklace, heart charm, spacers, pouch, and card) typically ships within 3–7 business days of your order.
• Each collection after your first ships automatically, once a month, on a schedule tied to when you signed up — you'll always get an email when a chapter is on its way.
• One-time shop purchases ship on their own, separate from any subscription schedule.

Once your order ships, you'll receive a confirmation. If a package is delayed, lost, or damaged by the carrier after it's left us, we're not able to control that directly, but we're always glad to help you sort it out with the carrier — just reach out.

Returns & refunds

If something isn't right, we want to fix it. You may return an item within 30 days of delivery for a full refund.

• Email support@iclinksco.com with your order number to start a return, and we'll send you return instructions.
• Return shipping is paid by the purchaser.
• Once we receive your returned item, we'll inspect it and issue a full refund to your original payment method.
• Please return items unworn and in the condition you received them, with all original parts and packaging where possible.
• If you're on a Build Your Journey subscription, returning an item doesn't cancel future shipments on its own — you can cancel your subscription any time from your account page.

Warranty

Every piece is covered by a 90-day warranty against manufacturing defects from the date of delivery — things like a clasp that fails or a charm that comes loose under normal wear. If that happens, contact us with your order number and a photo, and we'll repair, replace, or refund it at no cost to you.

Our warranty doesn't cover normal wear and tarnish over time, loss, or damage caused by water, lotion, perfume, chemicals, impact, or misuse — see our care guidance on the Terms of Service page for how to help your jewelry last.

Questions

We're happy to help with anything shipping- or returns-related. Reach us at support@iclinksco.com.